How to kill a month without action, engage a customer in a chain of emails. You'll also notice how we jump up from August directly to mid October with constant harassment to the users of something as primary as an elevator in a high rise building. Do note, that people staying upwards of 5th floor have paid an extra Rs. 50/- per sq. ft for every floor they rose. Would you pay as much for buying trouble? I think not. From end August till mid-October, Pride group people (barring Bhagwan Singh), vanished. They left their vendor and end users to sort it out. It was only until mid October when I got a call in the middle of a work day from Mr. Milind Bhoite that there was big meeting called with OTIS and Mr. Jain will preside over it. Thinking it was a waste of my valuable work time, I gave it a miss.
I am not sure what transpired in the meeting but it took a good week till I think the 3rd of 4th week of October to have the issue resolved. I had to fly out for business reasons in the end of October and could not pursue or follow up on the matter. However, after constant relenting and getting overly aggressive as well as being point blank rude in many occasions, the elevator issues in C building seemed to have come to a logical end. Yes, it took a little about 10 months to fix what was assumed to be something integral to a high rise building. It is also important to note that each member had paid maintenance for their apartments, this maintenance includes a significant amount of money that goes in the electricity consumed by the elevators. Surprise surprise, Pride group made away with that money since these elevators continued to be down in the said duration. We are talking about almost a year of electricity savings. In my estimate, that turns out to be roughly touching Rs. 3,00,000/-. Considering that Pride group had to shell out Rs. 3,50,000/- to get the elevator fixed, I don't think the smart alec businessman took any losses to his account.
Comments and feedback welcome till I blog out issues related to security, VAT payments, stinky premises due to a failed sewage treatment plant (2 years), garbage issues, dumping of sewage water in ground water table by Pride, deviations from the sample flat and what we got, leakage issues, more elevator problems in the other seven buildings, etc etc. Thanks for reading!
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Kiran Chitnis <kiranchitnis@gmail.com> 8/28/12
to D, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, AnilM, Duryodhan
Dear Mr. Gandhi
Your reply on parts' status unavailability is unacceptable. Are you trying to say that due to unavailability of parts you have stopped delivering new elevators?
I am wondering how you will deliver service in future if your response time to any breakdown is such.
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On 27-Aug-2012, at 21:13, "Gandhi, D K" <gandhi.dk@otis.com> wrote:
Dear sir,
We have replaced defective display of F building on 23/8/2012
2 hall call were not working of E & D – Started on 23/8/2012
Only one fan is not working of E Building. Will change before 30/8/2012.
Today I have discussed with Mr. Milind Bhoite regarding Car Lights. Tomorrow we will give one sample to him.
Thanks & Regards,
Dinesh Gandhi.
M-98500700209
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bhagwan singh <bhagwan@pridegroup.net> 8/28/12
to milan.chaudhari, rajeshnarang, AnilM, gandhi.dk, me, cb, milind, arvindjain
Dear Milind Chaudhari,
We are not getting confirm date of delivery of material and serviceability of C building elevator after making of payment for it. Mr. Dinesh Gandhi is not able to get material delivery date and not able to give any target date of it repair where as our clients are facing un bearable problem. You are requested to look in to the matter to get serviceable of the said elevators as soon as possible. You are also requested to look in to the pride house elevators those are giving jerks and not installed duplex system.
Your co-operation and necessary action in this regards is highly solicited.
Thanks & Regards,
Bhagwan Singh
Pride Purple Group
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Kiran Chitnis <kiranchitnis@gmail.com> 8/31/12
to bhagwan, milan.chaudhari, AnilM, gandhi.dk, cb, 'milindbhoite, rajeshnarang, arvindjain
Spoke to Mr. Gandhi and no update is available with respect to delivery of parts!
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bhagwan singh <bhagwan@pridegroup.net> 8/31/12
to me, milan.chaudhari, AnilM, gandhi.dk, cb, 'milindbhoite, rajeshnarang, arvindjain
Dear Milind Choudhary,
I had written a mail to you on 28 Aug 2012 on a very urgent issue when We are not able to get require information and data from your Area Manager Services but you had also not given any feedback on it which is very embracing on OTIS part. If a General Manager level official is not able to give target date of delivery of material and repair of break down elevator after making of payment for it due to which numbers of occupants are facing severe problem then it means OTIS is not taking any care of its clients after sales service. You are requested to inform us target date of material delivery and repair of elevator . If, you are not able to repair the elevator then inform us you inability so, we can take further decision.
Please revert back soon as it is most urgent.
Thanks & Regards
Bhagwan Singh
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Chaudhari, Milan <Milan.Chaudhari@otis.com> 8/31/12
to bhagwan, me, Anil, D, cb, 'milindbhoite, rajeshnarang, arvindjain
Dear Mr. Singh,
Dinesh Gandhi our area manager will reply you today with all the information, including material delivery and completion of balance work
Regret the delay and inconvenience caused Our team is working on these issues and be assured early resolution and non-reoccurrence
Thanks for you cooperation
Thanking you and assuring you our best services at all times
Regards,
Milan P. Chaudhari.
(Western Region -Area Operations)
Tel. - 91-20-25399696
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Gandhi, D K <gandhi.dk@otis.com> 8/31/12
to bhagwan, me, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan
Dear sir,
Attached herewith Pride Platinum & Pride House pending points updates.
As confirm ,Pride Platinum – C building material will dispatch by factory by 10/9/2012.
Pride Platinum – car light sample is given to Mr. Milind Bhoite.
Thanking you & assuring you our best services at all times.
Thanks & regards,
Dinesh Gandhi.
M-9850070209
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Kiran Chitnis <kiranchitnis@gmail.com> 9/12/12
to Shreyas, D, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan
No news on the material. What is the next false date of promise Mr. Gandhi?
I think at this rate, 2013 looks more like it.
Kiran Chitnis
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Shreyas Shringarpure <sdsatufl@gmail.com> 9/12/12
to me, D, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan
This is extremely troublesome. It seems civil language and behavior will not get any work done from OTIS on the lifts
Shreyas Shringarpure
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Gandhi, D K <gandhi.dk@otis.com> 9/12/12
to Sandesh, Shreyas, me, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan
Dear sir,
Attached todays mail communication.
Thanks & regards,
Dinesh Gandhi.
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Kiran Chitnis <kiranchitnis@gmail.com> 9/14/12
to D, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Please give me a date Mr. Gandhi? The last two dates that you promised have already went past without ANY action. Just to summarise:
1) C building elevator is still down. While you are making all attempts to fix it, there are elevators in other buildings that are giving away slowly.
2) The primary elevator in C building keeps breaking down again and again. Although this hasn't been reported to you but they fix on themselves.
3) The panel lights in the primary elevator of C building have gone kaput.
4) There is just one CFL on the roof of the elevator. You promised a 3 day response to replace them and it is still not done.
Please let me know what will be done to fix this?
Regards,
Kiran Chitnis
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Kiran Chitnis <kiranchitnis@gmail.com> 9/16/12
to D, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Dear Mr. Gandhi,
Elevator in C building down since 7 am. The watchman has tried to call Mr. Pethkar, Mr. Gandhi and Mr. Birajdas but no one has responded to his calls. I finally got Mr. Birajdas right now on the call and he is sending someone over.
Regards,
Kiran Chitnis
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Kiran Chitnis <kiranchitnis@gmail.com> 9/16/12
to D, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, AnilM, Duryodhan
Technician arrived on site. Time is 9:20 am.
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Gandhi, D K <gandhi.dk@otis.com> 9/16/12
to me, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Dear sir,
As discussed , we send the Technician & started Lift at 9.20 am today. Call was received at 7.45 am.
I have confirmed with Mr. Dhanraj ( 9762351873 ) ,he did not contact to me. But he tried to contact Mr. Petkar & Mr. Birajdar.
Mr. Petkar responded him .Also said that he will commutate to Mr. Birajar. & communicated also.
Thanks & regards,
Dinesh Gandhi.
M-9850070209
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Kiran Chitnis <kiranchitnis@gmail.com> 9/16/12
to D, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
That still beats your promised response time of 30 minutes as you've mentioned earlier in the mail thread. In view of this situation you should have sent someone on site by 8:30 am. Agree?
Regards,
Kiran Chitnis
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Gandhi, D K <gandhi.dk@otis.com> 9/16/12
to me, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Dear sir,
As per attached my mail communication dated 19/8/2012 -
· Otis will ensure /take care of these Elevators ( C & H )for minimum down time. But In case of breakdown of these elevators, After getting calls – Otis response will be 30 Min.
Between 9 am to 5.30. After 5.30 to 9 pm. this will 1 Hr. In case of emergency ,you will contact Mr. Birajdar ( 9850070221 ) or me directly.
Thanks & Regards,
Dinesh Gandhi.
M-98500700209
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Kiran Chitnis <kiranchitnis@gmail.com> 9/18/12
to D, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Dear all @ OTIS,
C building elevator down since 8:45 am to 9:45 am. Fixed by OTIS technician and again went down at 10:15 am.
Fyi and writing to you for record purposes.
Regards,
Kiran Chitnis
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Kiran Chitnis <kiranchitnis@gmail.com> 10/7/12
to D, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Haven't reported many instances for over a month. Both lifts of C building down right now.
Kiran Chitnis
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Gandhi, D K <gandhi.dk@otis.com> 10/8/12
to me, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Dear sir,
AS confirm by our Service Engineer with Mr.Dhanraj , yesterday there was supply issue 2-3 times.
Mr. Dhanraj reset the Lifts & started.
Now Lifts are working ok. But our Service Engineer will visit the site & will check once again..
Thanks & Regards,
Dinesh Gandhi.
M-9850070209
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Kiran Chitnis <kiranchitnis@gmail.com> 10/8/12
to Kiran, D, Shreyas, bhagwan, Anil, cb, 'milindbhoite, rajeshnarang, arvindjain, Milan, Sandesh
Just like Microsoft Windows 98? Is that a solution? :-)
Power will go and be restored subsequently. Should that warrant a reset? Let me also inform you that power outage is not the only reason why a reset is required in OTIS lifts. It happens abruptly.
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