Thursday 21 November 2013

What you see is what you don't get

You start your search for an apartment by scouting places, spending your valuable weekend time in hot scorching afternoons in dusty conditions. You are determined to make your first house a sweet success. The research that goes in is pretty spot on.

A customer's first line of approval is a sample flat. Perhaps that is where everyone falters. I was point blank told while looking at the sample flat in Pride Platinum that the actual house will be exactly like what I see minus the furnishings. But, every resident in Pride Platinum was in for a rude shock when quite a few of the specs did not match. Let's start with pre delivery inspection of my apartment, 8 sliding window glasses were cracked and broken but slyly fit. They thought I would not notice. I refused to take possession without that being fixed. 3-4 floor tiles were cracked in corners and broken in some cases. They offered to fix these defects but said that the replaced tiles won't match in color. How sweet. I'll put up pictures of chess board type floor tile replacements at a later time.

However, let's begin by some obvious deviations in the sample flat.

The entire sample flat had high quality 4 track channel sliding windows:





But the actual apartment has 3 track huge windows that rattle like crazy, are difficult to operate. Mis-aligned and heavy to use. Add to it, that the finishing and quality of the sliding windows would put any third grade sliding window manufacturer to shame. Do note, that the economics behind using 3 track v/s 4 track are huge. Obvious savings in metal frames and channels lead to a huge cost difference. But, Pride says they are committed to quality. This is an obvious example of how cheap their standards are. Trying to make a few thousand bucks per apartment by giving lesser track channels and thinking that the end users won't find out.

Let's get across to a most glaring misdemeanor. They showed this window in the guest bedroom of their sample flat:




What they have given is a cage like flush window that does not offer any ventilation. Add to it, that the grill has been fixed on the inside as against outside which is a norm. So, if you have naughty kids, do expect them to try and crawl up the window grills. A contraption that their engineers and designers had no clue about on how to fix. Quite a commitment to quality I'd say! 


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