Elevator issues - Part 2. Still a customers problem

Amidst all these issues which should have been fixed before possession began, Pride group representatives namely Rajesh Narang, CB Kulkarni and their respective subordinates devised a very smart plan. That is to have a joint meeting between OTIS, Pride and the residents. Ever bought a TATA car and had an issue with the engine? And TATA representatives putting you across to their engine component vendor to have it fixed? That is exactly what residents had to do. They had to follow up themselves individually for getting elevator issues fixed. Smart move no? All they did was confirmed that they will clear payments for OTIS.

8 months have passed since occupancy was issued and residents were living with one elevator that was completely down since day # 1 and the other which ran sporadically. Imagine staying on the 11th floor and having to walk up. The security guards had to perpetually attend to man traps in the building. Pride group cared a damn even if residents were heart patients, expecting mothers, senior citizens, et al. 

Meeting minutes were made and a summary was sent out by the OTIS representative who attended the meetings:
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Assurance by OTIS representative on 19 Aug'13 Gandhi, D K <gandhi.dk@otis.com>	8/19/12
to me, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, Anil, Duryodhan

Dear sir,

This has with reference to our meeting on 18/8/2012 regarding Elevator issues.

Following points were discussed in this meeting.

·         There are 12 elevators in Pride Platinum. Out of 2 Lifts are shut down  in Building C & H .
·         Otis will ensure /take care of these Elevators for minimum down time. But  In case of breakdown of these elevators, After getting calls – Otis response will be 30 Min. between 9 am to 5.30.
After 5.30  to 9 pm. this will 1 Hr.  In case of emergency ,you will contact  Mr. Birajdar ( 9850070221 ) or me directly.
·         We will update  C Building material status on 21/8/2012.
·         We will provide Do’s & Don’t  in all Elevators. Attached copy.
·         PWD License  copy will fix in Elevators by Builder.
·         We will check Duplex operation of  E wing  & display problem of F wing.
·         We will check Fan, Lights & Load test of all Elevators .

Thanking you & assuring you our best services at all times.

Thanks & regards,
Dinesh Gandhi.
Area Manager.

M-9850070209

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Kiran Chitnis 8/23/12

to D, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, Anil, Duryodhan 

Dear Mr. Gandhi,

Kindly update us with the status of parts procurement for the elevator in C' building. We are already two days past the date you promised. Also ensure the other issues are fixed on priority, I haven't seen the lights fixed in elevators as yet. 

·         We will update  C Building material status on 21/8/2012.

Thanks,

Kiran Chitnis

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Endless date assurances by OTIS representative.

Gandhi, D K <gandhi.dk@otis.com>  8/23/12

to me, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, Anil, Duryodhan 

Dear sir,

Till I have not received material confirmation date. Will update today evening.
Also sending Technician today for other balance points.

Thanks & regards,

Dinesh Gandhi.

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Pride group person did write in on the same date for seeking an update.


bhagwan singh <bhagwan@pridegroup.net>   8/23/12

to D, me, cb, arvindjain, milind, Manishkumar, girish, rajesh, Anil, Duryodhan 

Dear Gandhi,

Pride house elevators are giving jerks and its duplex system and some call switches are also not working. We had paid you C building of Pride Platinum elevator advance then why we are not getting material because its repair is most urgent for us. Pl do the needful as soon as possible.

Thanks & Regards,
Bhagwan Singh

Pride Purple Group
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Just like Pride group, their vendors are equally lethargic. 

Kiran Chitnis   8/27/12

to D, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, AnilM, Duryodhan 

Dear Mr. Gandhi,

Please let me know the status. Couple of evenings passed by since you last replied.

Thanks,

Kiran Chitnis
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So, until a customer raises a concern, the builder doesn't bother utilizing their various company departments to fix a fault that was theirs:

bhagwan singh 8/27/12

to me, D, cb, arvindjain, milind, Manishkumar, girish, rajesh, AnilM, Duryodhan 

Dear Gandhi,

Please forward the plan of action and target date to rectify the break down elevator of C building as it is Most urgent. Please reply soon . If, you have any problem than let us know, we will find out the way but do not keep mum on the issue .

Thanks & Regards,
Bhagwan Singh

Pride Housing
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A seriously big yawnnnn. I had by now lost all hope of the elevator getting fixed. Do note that the only elevator in the apartment kept failing as all these issues are happening. 

Gandhi, D K <gandhi.dk@otis.com>  8/27/12

to me, bhagwan, cb, arvindjain, milind.pride, Manishkumar, girish, rajesh, Anil, Duryodhan 

Dear sir,

I am doing follow up to get subject material at the earliest.
But till ,material confirmation date is not received from our factory.

Our Service Technician is at site. But mobile is not reachable.  Other  work completion status will update shortly.

Thanks & regards,
Dinesh Gandhi.

M-9850070209

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We are at the end of the month of August. Issue still persists. Any sane person by now would lose hope but Pride group was positive that their apartments will still sell and "bakras" will still come. 

There is an obvious lack of quality assurance from Pride as well as OTIS. But, the main subject here is Pride. The elevator is not the only third party thing that fails. The sewage treatment plant, the garbage disposal unit, their water sources, et al. Everything fails. I have emails as document proofs for each of these occurring events. You will see them shortly.